Detailed Calling Features

Alerts you to an incoming call while you’re on the phone.

1. Press the switchhook once or the ‘flash’ button on your phone to put your call on hold and take the 2nd
2. Repeat to go back to the 1st call.

Place a call and don’t worry about being interrupted by an incoming call.

1. Before placing a call, press *70 and listen for a special tone.
2. Place your call.
3. As soon as you hang up, your Call Waiting will be reactivated.

Forwards your calls to another number.

1. Lift the receiver and press 72#, and wait for a special tone.
2. Enter the number you want your calls to forward to. When that call is answered, Call Forwarding is activated.
3. If no answer or if busy, hang up and repeat the above steps. If you do this within 2 minutes, you’ll hear 2 short tones notifying you when Call Forwarding is activated.
4. When Call Forwarding is activated, the phone will make one short ring each time a call is forwarded.
5. If you forward a call to a long-distance number, you (not the caller) will be billed the long-distance charges.
6. To discontinue Call Forwarding, press 73# and wait for a confirmation tone.

Adds a third person to your phone conversation.

1. Press the switchhook or flash button to place the first caller on hold.
2. When you hear a special tone, enter phone number for the third person.
3. When the third person answers, you may speak privately first then press the switchhook or flash button again and all 3 will be on the line. If there’s no answer from the third person’s number, press the switchhook or flash button to get back to the first caller.
4. To disconnect the third caller, press the switchhook or flash button. To disconnect the first caller, hang up.

Stores up to 30 numbers for simple 2-digit dialing.

To Program:

1. Lift the receiver and press 75#, and listen for a special tone.
2. Enter a 2-digit code (20 to 49) to assign a telephone number.
3. Enter the phone number you want to be Speed Dialed. (For long-distance numbers, press “1” plus the area code.)
4. When you hear two short tones, that 2-digit Speed Dialed number is activated.

To Use Speed Calling:

1. Pick up the phone and enter the 2-digit assigned number.
2. Press the # sign.

To Change Your List:

1. Lift the receiver and press 75#, and wait for the special tone.
2. Enter the 2-digit number you wish to change.
3. You will hear a cancellation tone.
4. Repeat the “To Program” steps to make your changes.

Rejects anonymous or private number calls.

• *88 activates the feature.
• *87 deactivates the feature.

Screens telemarketing calls before they reach you.

• Terminating Call Manager (TCM) screens all your landline phone calls.
• When a caller outside the NCTC network attempts to call you, they hear the announcement, “The number you have reached does not accept calls from Telemarketers. If you are a Telemarketer, please add this number to your Do Not Call List and hang up now. Otherwise, please press ‘1’ or stay on the line.”
• Approved callers, such as your friends and family, will hear the announcement the first time and then TCM ‘learns’ that they are an approved caller and will no longer intercept their call.
• Never miss calls from important contacts such as doctors and your child’s school by adding their auto-dialer numbers to your allowed callers list (up to 25 numbers).
• TCM will even block calls that are spoofed, or appear to come from a local number, restoring your confidence in the numbers displaying on your Caller ID.

How to use Terminating Call Manager

To access your TCM menu, press *95 from your NCTC landline phone and follow the voice prompts.

From there you will have the following options:

• Press 0 – Block the last caller
• Press 1 – Add a number to your blocked list
• Press 2 – Remove a number from your blocked list
• Press 3 – Remove all numbers from your blocked list
• Press 4 – Add a number to your allowed list
• Press 6 – Turn on the entire service
• Press 7 – Turn off the entire service
• Press 8 – Block private callers
• Press 9 – Allow private callers

Or simply dial *96 after your call is finished to automatically add the last caller’s number to your blocked number list.

Automatically dials a predetermined number.

1. Call NCTC to establish a predetermined number to be dialed or to change an existing number.
2. When the receiver is off the hook for a few seconds the number will be dialed automatically.

Automatically redials a busy number.

1. When you get a busy signal, hang up and lift the receiver again and press *66 and hang up.
2. When the line is free, your phone will ring a short-short-long tone. When you pick up, the earlier number will be dialed.
3. To cancel, lift the receiver and press *86.
4. To redial the last number you dialed, lift the receiver and press *66.

Redials the last number to call you.

1. Lift the receiver and press *69 to hear a recorded announcement telling you the last number to call your line.
2. Press “1” to call that number or press *89 to temporarily turn this feature off.

Traces calls for law enforcement.

1. Call NCTC to get details on putting a trace on your line.
2. Once that is established and you get a nuisance call, press *57 and listen for a tone confirming the call has been traced. The number you traced will be held at NCTC. We will release it to law enforcement upon your request.

Assigns two numbers with different rings to the same line.

• NCTC will give you a second phone number with a 2-short ring tone on your existing line
• Your main line will ring normally. When you hear the 2-short ring tone, you know it is a call to the teen line.

Rejects calls from pre-programmed numbers. Holds 12 numbers.

1. Press *60 to hear a message telling you if the feature is on or off.
2. Press “3” to activate or deactivate.
3. To block the last number to call you, press #, then “01,” and press # again.
4. To block a specific number, press #, dial the number you want to block, and press #. Those calls will be routed to a rejection message.
5. To remove a number from your list, press *, and enter the number you want to receive calls from, and press * again.

Use Call forwarding from any location.

1. Enter the appropriate access number(615) 666-9010 Lafayette
   (615) 888-9010 Oak Grove
   (270) 622-9010 Scottsville
   (615) 699-9010 Red Boiling Springs
   (615) 644-9010 Westmoreland and Bethpage
2. Enter a 10-digit phone number to forward, followed by your PIN (set by NCTC). After waiting about four seconds, a special dial tone is returned.
3. Enter a code to activate or deactivate. Press 72# to activate. Press *73 to deactivate.
4. After activating, listen for dial tone. Enter the number to forward your calls to. Listen for the two beeps and hang up.
5. Press *73 to deactivate. Listen for 2 beeps, hang up – the forwarding is deactivated.

Directs your calls to another number.

Call Forward No Answer

1. Press *92 and listen for two beeps.
2. Enter the number of rings you want before your call is forwarded. (Must be 2 or more rings).
3. Enter the phone number you wish your calls to be forwarded. If the call is answered the Call Forward (No Answer/Busy Signal) is activated.
4. If no answer or the line is busy, hang up and repeat step 1. You will hear a confirmation tone.
5. To deactivate this feature, press *93.

Call forward Busy

1. Press *90 and the number your calls will be forwarded to.
2. If the call is answered, the feature is activated, if no answer or the line is busy, hang up and repeat step 1. You will hear a confirmation tone.
3. To deactivate, press *91.

Shows the name and number of a caller while you’re on the line.

1. Requires a Caller ID/Call Waiting Deluxe Display device (sold separately).
2. The name and number of a caller will appear on the device between the first and second ring while you’re on the line. If you wish to answer, press the switchhook.

Shows the name and number of a caller.

• Install your Caller ID device (sold separately) to see the name and number of callers. This will appear between the first and second ring.

Blocks your number on other caller ID devices.

• Press *67 before dialing a number (a free service from NCTC.)

Controls who makes toll calls from your phone.

• Lift the receiver and enter 1 + area code +number. Enter PIN (set by NCTC) and # sign to override.

Control long-distance calls.

1. To change your PIN, lift the receiver and press *97 and enter a feature access code for the PIN you want to change (*94) followed by # sign.
2. Enter your PIN and # sign.
3. Enter your new PIN and # sign. Re-enter your new PIN and # sign. A message will tell you that your PIN has been updated.

Stores all your messages without an answering machine.

Setting up your Voice Mail

1. Press *92 and listen for 2 beeps.
2. Enter the number of rings you want before the call is forwarded. (Must be 2 or more rings.)
3. Enter the appropriate Voice Mail Access Number
   • (615) 666-1000 Tennessee
   • (270) 622-1000 Kentucky
4. Wait for a confirmation message. Voice Mail is now set up!
5. To deactivate, press *93.

Accessing your Voice Mail

If you are calling from an NCTC phone:

• Enter the appropriate Voice Mail Access number below:
  • (615) 666-1000 Tennessee
  • (270) 622-1000 Kentucky

From a different phone:

1. Enter Voice Mail Access Number.
   • (615) 666-1000 Tennessee
   • (270) 622-1000 Kentucky
2. Enter your 10-digit mailbox number (area code and phone number).
3. Enter your password and press #. (Default password 0000)

Retrieving Your Messages:

1. Access your Voice Mailbox.
2. Your first new message may play immediately. If not, press 1 to listen to your messages.
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.
5. Press 3 to delete the message you are currently listening to and play the next.
6. Press 4 to save the message.
7. Press 5 to reply to the message. (will not reply back to long-distance numbers.)
8. Press 6 to forward the message
9. Press 7 to skip backward in the message.
10. Press 8 to pause the message.
11. Press 9 to skip forward in the message.

Recording a Greeting

1. Access your Voice Mailbox.
2. Press 9 for the mailbox set up menu.
3. Press 1 for greeting options.
4. Press 4 to record your greeting.
5. Record your greeting and then press #.
6. Press 2 to keep your greeting.

Changing your Password

1. Access your Voice Mailbox.
2. Press 9 for mailbox set up menu.
3. Press 2 to change your password.
4. Enter your new password and then press #.
5. When prompted to verify your password, enter it again then press #.

Using the Voice Mail to E-Mail Feature

1. Check your email as normal.
2. When you get a voice mail message, you will receive an email from “your telephone” delivered to your inbox. The message will have an attachment.
3. Open the attachment and your media player will play the message.
4. You can save the attachment onto your PC or delete it.

Voicemail answers if the line is busy.

1. Press *90 plus the appropriate access number
   • (615) 666-1000 Tennessee
   • (270) 622-1000 Kentucky
2. Wait for Voice Mail to answer then hang up.
3. To deactivate, press *91.