Telephone FAQ

Static on the line can be caused by a bad phone.

Step1: Unplug  all phones from the wall jacks.

Step2: Plug in one phone at a time to see if static is present.

Step3: If static is not present, continue reconnecting phones until static has returned and therefore identifying the bad phone.

Step4: If static is still present after testing each phone, please contact NCTC Technical Support at 615.666.2151

Caller ID on your TV automatically shows the name and number of the person calling you on your TV screen when a call comes in. It stays on the screen for a few seconds then automatically disappears.

You can view your last 25 calls on the screen Caller ID log by pushing the "phone" button on the silver remote control or the yellow button on the black remote control.

When you're away from the TV and the TV is off, your calls are still captured in the Caller ID log as long as the set top box is still on.

To add Caller ID, just call either of NCTC's business offices.

Step 1: Press *92 and listen for 2 beeps

Step 2: Enter the number of rings you want before the call is forwarded.

Step 3: Enter the appropriate Voice Mail access number (see page 8 in phone book)

Step 4: Wait for conformation message.

Step 5: To deactivate, press *93

Prior Instructions on Page 7 of Telephone Book

1. Lift the receiver and enter 1 + area code + number.  You will hear a message that call blocking is activated.  Enter your PIN (set by NCTC) and # sign to override.

New Instructions: 

1. Lift the receiver and enter 1 + area code + number.  Promptly after entering the number but just before the System Announcement, enter your PIN (set by NCTC) to complete the call.

Windows 7 needs an additional CODEC to play Voice Mail messages from the NCTC Voice Mail System.  Please follow the link below to install the needed CODEC.

http://video.nctc.com/acelp_net.exe