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Save money on phone or broadband service with LIFELINE

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You may be eligible to receive a discount on your phone or broadband service through Lifeline, a federal program designed to help low-income Americans pay for vital telecommunications services.

Several changes to the Lifeline program went into effect in December, with the goal of continuing the mission of assisting all Americans to get connected and stay connected with today’s technology.  One of the most important changes to the program is that it now helps consumers pay for a broadband connection.

Find out more

How much will Lifeline save me?

If you qualify for Lifeline, you will receive a credit of $9.25 (Tennessee) and $12.75 (Kentucky) each month on your bill.  

What service are covered by this credit?

You have the choice (where applicable) of applying your benefit to one of 3 types of services offerings:

  • Fixed or mobile broadband
  • Fixed or mobile voice-only
  • bundles of fixed or mobile voice and broadband

NOTE:  Lifeline can only be used for one source of communication – mobile (cellphone) or fixed (landline).

Can I receive more than one Lifeline credit?

No, consumers are allowed only one Lifeline program benefit per household.

How do I qualify?

You are eligible for Lifeline benefits if you qualify for and receive one of the following benefits:

  • SNAP
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance
  • The Veteran’s Pension or Survivor’s Pension benefit.

Additionally, consumers at or below 135 percent of the Federal Poverty Guidelines will continue to be eligible for a Lifeline program benefit.  (state determinations o income will no longer be accepted.)

There are no changes to the eligibility criteria for Tribal programs.

Some state-level allowance and stipulations ma apply.  Please check with your local telecommunications provider for information about benefits that may be available at the state level.

How do I enroll in the Lifeline program and start receiving this benefit?

To find out whether you qualify for a Lifeline assistance, you must fill out standard forms available at your local telephone company’s office.

NOTE:  Your telephone company is not responsible for determining who qualifies for these programs or who receives assistance.  Consumers must meet specific criteria in order to obtain assistance with their local telephone and/or broadband service, and qualifying is dependent upon government-established guidelines.  

Is the federal link-up program still available?

The federal Link Up assistance, which helped low income individuals with the initial connection of their telephone service, is no longer available.

For specific details based on your state of residence, please visit the following websites or call the numbers below.

Lifeline for Tennessee residents

Tennessee Regulatory Authority – Consumer Services Division 1-877-691-2969 (voice)

Lifeline for Kentucky residents

Kentucky Public Service Commission 1-800-772-4636

Do you qualify? Stay connected with a Lifeline discount.

Call Today: 615-666-2151

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