Consumer Information

Monthly Lifeline Support in Tennessee is $9.25, and $12.75 in Kentucky.

However, the federal Link Up assistance, which helped low income individuals with the initial connection of their telephone service, is no longer available.


Our customers who receive federal and/or state aid in Kentucky and Tennessee including at least one of the following programs can qualify for Lifeline:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Federal Public Housing Assistance
  • Income at or below 135% of the Federal Poverty Guidelines
  • Veterans Pension and Survivors Benefit Programs

For specific details based on your state of residence, please visit the following websites or call the numbers below.

Lifeline for Tennessee residents

Tennessee Regulatory Authority – Consumer Services Division 1-877-691-2969 (voice)

Lifeline for Kentucky residents

Kentucky Public Service Commission 1-800-772-4636