Calling Features

CALL WAITING
Getting more than one call at a time could be a problem if NCTC didn’t have the solution.  With Call Waiting, you can pause your current conversation and answer another incoming call. A tone will notify you when another call is incoming during your conversation:

To use Call Waiting, press the ‘flash’ button on your phone (or hit the switchhook once) to take the second call.  Repeat to return to your first call.

To cancel Call Waiting, before placing a call dial *70 and listen for a special tone.  Make your call without having to worry about an interrupting call waiting tone – once you hang up the Call Waiting will be restored.

CALL FORWARDING
If you need to send calls to a different phone number than your home number for a certain period of time, Call Forwarding is the way to go!

To use Call Forwarding, lift the receiver and press 72# and wait for a special tone. Enter the number you want your calls to be forwarded to.  When that call is answered, Call Forwarding is activated. If there is no answer or the line is busy, hang-up and repeat the steps above.  If you do this within 2 minutes, you’ll hear two short tones to notify you Call Forwarding is activated.

While Call Forwarding is activated, your phone will make one short ring each time a call is forwarded.

If you forward a call to a long-distance number, you (not the caller) will be billed for the long-distance charges.

To discontinue Call Forwarding, press 73# and wait for a confirmation tone.

THREE-WAY CALLING
Sometimes you just have to add someone else to the conversation between two people – and NCTC Three-Way Calling allows you to do just that.

To use Three-Way Calling, Press the flash button or switchhook to place the first caller on hold.  When you hear a special tone, enter the phone number of a third person you want to join the call. When the third person answers, you may speak privately first and then press the flash button/switchhook again and all three of you will be on the same line.  If there’s no answer from the third person’s number, just press the flash/switchhook again and you’ll go back to the first caller.

To release the third person from the call, press the flash/switchhook.  Hang up when you are finished speaking with the first caller.

SPEED CALLING
Save time on dialing the important numbers in your life by giving each one a Speed Dialing two digit code!

To program Speed Dialing, lift the receiver and press 75# and listen for a special tone. Enter a 2 digit code to assign to a specific telephone number. Enter the phone number you want to be Speed Dialed. (For long distance numbers, enter a ‘1’ plus the area code.) When you hear two short tones, that 2 digit Speed Dial number is activated.

To use Speed Dialing, pick up the phone and dial the 2 digit assigned number.

To change your Speed Dialing list, lift the receiver and press 75# and wait for the special tone. Enter the 2 digit number you wish to change. You will hear a cancellation tone. Repeat the ‘Program’ steps to make your change.

ANONYMOUS CALL REJECTION LIST
Rejecting an anonymous or private number call is easy when you use Anonymous Call Rejection.

To activate Anonymous Call Rejection, dial *88.  To allow private or anonymous calls again, simply dial *87.

WARM LINE
When you want to have an immediate contact notified when your phone is off the hook (or you suddenly find yourself unable to dial), a Warm Line feature could save the day!

To set up Warm Line, call NCTC to establish a predetermined number to be dialed (or to change an existing number).

Once Warm Line is set up, any time the receiver is off the hook for a few seconds (without dialing), the number you’ve set will be dialed automatically.  For security reasons, this feature cannot be removed using a code – you will have to contact NCTC to do so.

AUTOMATIC CALL BACK
If you hate trying to dial a number over and over, only to get a busy signal – let Automatic Call Back take care of it!

To use Automatic Call Back when you get a busy signal dialing a number, hang up and life the receiver again and dial *66 and hang up. When the line is free, your phone will ring a short-short-long tone.  The earlier ‘busy’ number will be dialed automatically when you pick up.

To cancel, lift the receiver and dial *86.

To redial the last number you dialed, life the receiver and press *66.

AUTOMATIC RECALL
If you just want to reach the last number who called you (even if you don’t have Caller ID), having Automatic Recall will make it happen.

To use Automatic Recall, lift the receiver and press *69 to hear a recorded announcement telling you the last number to dial your number.  Press ‘1’ to call that number or press *89 to temporarily disable this feature.

CALL TRACE
On occasion, we may have someone who is harassing or threatening us by phone.  In these cases, Call Trace is your key finding out who it is and delivering it to law enforcement!

To enroll in Call Trace, contact NCTC.

Once enrolled, if you get a nuisance call you can dial *57 and listen for a tone confirming the call has been traced.  NCTC will hold this number for you and release it to law-enforcement at your request.

TEEN LINE
Don’t spend time wondering if it is your boss or your daughter’s newest beau – let the Teen Line calling feature give you the answer!

To start the Teen Line feature, contact NCTC.  We’ll provide a second phone number on your existing line which will have a special two-short ring tone when receiving incoming calls on the second number. Your main line will ring normally.  When you hear that two-short ring tone, you’ll know it is a Teen Line call!

SELECTIVE CALL BLOCK
When you know there are some numbers you absolutely don’t want to get any calls from, the Selective Call Block does the job!

To use Selective Call Block, press *60 to hear a message if the feature is ‘On’ or ‘Off’.

Press ‘3’ to activate or deactivate.

To block the last number to call you, press #, press ‘01’, and press # again.

To block a specific number, press #, dial the number you want to block and press #.  Those calls will be routed to a rejection message.

To remove a number from your call rejection list, press *, enter the number you want to receive calls from again and press * once more.

CALL FORWARDING REMOTE ACCESS
When you aren’t at home (but still want to transfer calls from the home phone number to another number), our Call Forwarding Remote Access will let you do just that!

To use Call Forwarding Remote Access, enter the appropriate access number (found below). Wait for the ringback tone, followed by another special tone. Enter the 7 Digit phone number to forward calls from, followed by your PIN (Set by NCTC). After waiting about four seconds, a special dial tone is returned. Enter a code to activate or deactivate (Press *72 to activate, Press *73 to deactivate).

After activating, Listen for dial tone. enter the number to forward to.  Listen for the two beeps and hang up.

To deactivate, enter the deactivation code.  When you hear the two beeps, hang up – the forwarding is deactivated.

ACCESS NUMBERS FOR CALL FORWARDING REMOTE
666-9010 (Lafayette, Green Grove, Hillsdale, Pleasant Shade, Defeated)
888-9010 (Oak Grove)
622-9010 (Scottsville)
699-9010 (Red Boiling Springs)
644-9010 (Westmoreland and Bethpage)

Call Forwarding (No Answer/Busy)
Don’t miss an important message or call – let Call Forwarding (No Answer/Busy) keep you in the loop.

To use Call Forwarding (No Answer), press *92 and listen for two beeps. Enter the rings you want before your call is forwarded. Enter the appropriate number you wish your calls to be forwarded. If the call is answered, the Call Forward (No Answer/Busy Signal) is activated.  If no answer or the line is busy, hang up and repeat step 1.  You will hear a confirmation tone.

To deactivate this feature, press *93.

To use Call Forwarding (Busy), press *90 and the number your calls will be forwarded to. If the call is answered, the feature is activated.  If no answer or the line is busy, repeat step 1.  You will hear a confirmation tone.

To deactivate, press *91.

CALLER ID/CALL WAITING DELUXE
When you want to know who it is before you break into your conversation with someone else, enroll in Caller ID/Call Waiting Deluxe.

You will have to purchase a Caller ID/Call Waiting Deluxe display device (sold separately). The name and the phone number of the caller will appear on yon the device between the first and the second ring while you’re on the line.  If you wish to answer, press the switchhook.

CALLER ID WITH NAME/NUMBER
Want to know who is calling before you pick up?  Having Caller ID with Name/Number lets you see who is calling and from what number!

Install your Caller ID device (sold separately) to see the name and number of callers.  This will appear between the first and second ring.

CALLER NUMBER DELIVERY BLOCKING
Sometimes you want your privacy protected – and Caller Number Delivery Blocking keeps your information private when you call!

To use Call Number Delivery Blocking, press *67 before dialing a number (a free service of NCTC).

LONG DISTANCE BLOCKING SERVICE
We may not give you a physical lock and key – but Long Distance Blocking from NCTC will keep anyone who doesn’t use your PIN from making an expensive (or unauthorized) long-distance call!

To use Long Distance Blocking,  lift the receiver and enter 1 + the area code + number.  Enter your PIN (Set by NCTC) and the # sign to override.

PERSONAL IDENTIFICATION NUMBER
A must for making sure you control the long distance calling from your number, a Personal Identification Number is a snap to use!

To change your PIN, lift the receiver and press *97 and enter a feature access code for the PIN you want to change (*94) followed by the # sign. Enter your new PIN and # sign.  Re-enter the new PIN and # sign.  A message will notify you that the new PIN has been updated.

VOICE MAIL WITH CALL FORWARDING (NO ANSWER)
Don’t worry about your answering machine dropping a call or hearing that horrible ‘SHRIEK’ of feedback when you pick up the call during a recording.  Use NCTC Voice Mail with Call Forwarding (No Answer) and record your messages directly from your phone line!

Setting Up Your Voice Mail is simple when you follow these instructions:
Press *92 and listen for 2 beeps
Enter the number of rings you want before the call is forwarded.
Enter the appropriate Voice Mail Access Number listed below.
Wait for conformation message.  Voice Mail is now set up!
To deactivate, press *93

Accessing Your Voice Mail:  If you are calling from your NCTC phone, enter the Voice Mail Access Number listed below.

From a different phone –
Enter your Voice Mail Access Number
Enter your 10-digit mailbox number (area code and phone number)
Enter your password and press #.  (The Default password is 0000.)

Retrieving your messages (Once you’ve accessed your Voice Mail, you can listen to your messages.)
Access your Voice Mail
Your first new message will play immediately.  If not, press 1 to listen to your messages
Press ‘1’ to listen to new messages
Press ‘2’ to listen to saved messages
Press ‘3’ to delete the message you are currently listening to and play the next message.
Press ‘4’ to save the message.
Press ‘5’ to reply to the message (Please note:  This will not reply back to long-distance numbers.)
Press ‘6’ to forward the message
Press ‘7’ to skip backward in the message
Press ‘8’ to pause the message
Press ‘9’ to skip forward in the message

Recording a Greeting:  Personalize your Voice Mail with your own voice greeting!
Access your Voice Mail
Press ‘9’ for the Voice Mailbox set up menu
Press ‘1’ for greeting options
Press ‘4’ to record your greeting
Record your greeting and then press #.
Press 2 to keep your greeting

Changing your Password: Keep your Voice Mail private by using a password.
Access your Voice Mail
Press ‘9’ for Voice Mailbox set up menu
Press ‘2’ to change the password
Enter your new password and then press #.
When prompted to verify your password, enter it again and then press #.

Using the Voice Mail to E-Mail Feature:
Check your e-mail as normal
When you get a voice mail message, you will receive an e-mail from ‘Your Telephone’ delivered to your Inbox.  The message will have an attachment
Open the attachment and your media player will play the message
You can save the attachment onto your PC or delete it

VOICE MAIL WITH CALL FORWARD/BUSY
Cover all the bases by making sure your voice mail catches calls when you are on the phone or when you’ve forwarded your calls to another number with Voice Mail with Call Forward/Busy. Press *90 plus the appropriate access number (see below). Wait for Voice Mail to answer and then hang up

To deactivate, press *91

VOICE MAIL ACCESS NUMBERS
666-1000 Lafayette, Green Grove, Hillsdale, Pleasant Shade, Defeated
888-1000 Oak Grove
622-1000 Scottsville
699-1000 Red Boiling Springs
644-1000 Westmoreland, Bethpage