Telecommunications can be complicated to understand.

(After all, how do your TV shows, internet streaming and even phone calls travel as pulses of light across a strand of fiber?) But there is one element that is not complicated at all — the customer experience. You’re either happy or you’re not.

At NCTC, we are focused on more than meeting your needs. We want you to be happy … excited … thrilled with the services you purchase from us. We want your relationship with NCTC to be the best experience you could ever possibly have with a telecommunications provider.

 

And that is why we recently made the decision to dramatically increase our internet speeds. Customers on a 50 Mbps plan or above, for example, were all moved to plans that allow upload and download speeds of a gig (1 Gbps, or 1,000 Mbps). We also phased out all our lower-speed plans, moving those to 30 Mbps.

Why did we do this? You will find the answer by taking a walk through your home and looking at how many of the following devices you have connected to your Wi-Fi network:

  • Televisions
  • Video streaming devices (Apple TV, Roku, Amazon Fire TV)
  • Tablets (Kindle, Nook, iPad)
  • Smartphones (iPhone, Android)
  • Gaming consoles (PlayStation, Xbox)

Beyond these, you may have Wi-Fi enabled cameras that allow you to see your home from a smartphone app, audio systems that connect to internet radio feeds, and devices that control lighting, fans, thermostats, locks and power outlets.

Think about how this compares to just five years ago, when you may have had only one or two computers connected to the internet. Wi-Fi technology has made it possible to share your connection throughout the home, and many households have embraced that by connecting more and more devices.

Following that logic, what happens to your overall experience with NCTC if you’ve added several devices (and are watching more Netflix, YouTube and other streaming video services) but haven’t increased your connection speeds? Exactly. You aren’t happy. It’s the equivalent of putting 10 times as many vehicles on the highway — traffic is going to move a lot slower and it’s going to take you much longer to get where you are going.

That is why we have increased our internet speeds so significantly. Habits have changed. Technology has changed. Your needs have changed. And we want to ensure that every NCTC customer has the bandwidth to get the best experience possible from our services. Our commitment to building fiber throughout our region has made that possible. Our commitment to serving you has made it imperative.

If your speed was 4-6 Mbps, your new speed is 30 Mbps!

If your speed was 12 Mbps, your new speed is 100 Mbps!

If your speed was 30 Mbps, your new speed is 300 Mbps!

If your speed was 50-100 Mbps, your new speed is 1 Gbps!

 

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