Frequently Asked Questions

Television

What is YourTV and how does it work?

 

Use  app to program your DVR from your mobile device.

  1. Contact NCTC customer service to add this to your account (no charge).
  2. Download the app
  3. To activate the app you will need the following information:
    1. Server address: iptv.nctc.com 
    2. Your account number# 
    3. Password:  The last 4 didgits of your telephone number
How do I activate my NCTV NOW?
Welcome to NCTV NOW! You are ready to begin streaming local networks live via your Roku.
To activate your service, please complete the following steps:

Step 1: From a PC or mobile device, go to https://my.roku.com/account/add?channel=nctvnow.

Step 2: Enter your Roku account information or create a new Roku account.

Step 3: Click “Yes” and “Add Channel.”

Step 4: The NCTV NOW channel should automatically appear on your Roku channel line-up.  If not, use your Roku remote to perform a system update by arrowing to “Settings”→ “System Update”→ “Check Now.”

Step 5: Go to the NCTV NOW channel using your Roku remote.  You will be asked to enter the following information.

  • Service Provider address = now.nctc.com
  •  Username and Password : This was provided to you by NCTC Customer Service at registration.

Thank you for choosing NCTV NOW!   If you need further assistance in activating your service, please call NCTC Customer Service at 615-666-2151.

How do I set-up a Roku Stick?

How to set up your Roku Stick:

  1. Plug the Roku Stick into one of the HDMI port in the back of your TV.
  2. Put the batteries in the back of the Roku remote.

On-Screen Setup:

  1. You should see this image on your television screen.
  2. Then this screen will appear… select your language choice.
  3. There will be a button on the bottom of the Roku Remote… if your remote is not responding, press and hold that button down for 3 seconds. It should be working now.
  4. Repeat step 2 after your remote is paired.
  5. This image will pop up on the screen, click “OK” on the remote.
  6. Next, Connect your Roku to WiFi.
  7. Select your WiFi network, then enter your password.
  8. After your WiFi is selected and connected, it will look for the latest updates possible… Click “OK”.
  9. Software will update. This will appear on your screen:
  10. Now, Activate your Roku. This will appear on the screen… Go to roku.com/link and use the code given to activate your Roku.

Online Account Set-Up – with credit card:

  1. After going to roku.com/link , enter the code that was given on the TV screen.
  2. You can either use an existing Roku account, or create a new one, its free and easy.
  3. To create a new account just enter the basic information…
  4. Create a PIN.
  5. Create a payment method.
  6. Explore and add some channels to your account to finish up.
  7. You’re all done! Your TV should show this image…

Option 2 – Online Account Set-UP without credit card.:

  1. Use this link instead. https://my.roku.com/signup/nocc
  2. Complete the application with your information.

ENJOY!

Click here for instructions with images. 

How many hours of programming can I record on the Digital Video Recorder (DVR)?

NCTC carries two DVR devices. Depending on which of the devices you are using, the recording times will vary.

  1. The Entone Hydra HD and Amulet with 250 GB HDD.
    • On average, the Entone Hydra HD and Amulet will allow up to 260 hours of recording SD content and 65 hours of recording HD content.
  2. The Scientific Atlanta/CIS 430 with 160 GB HDD.
    • On average, the Scientific Atlanta/CIS 430will allow up to 80 hours of recording SD content and 20 hours of recording HD content.
What should I do if my remote control is not working?

Try pushing the STB button on the remote control. And try again. If it is still not working, and the light around the POWER or STB button is not displaying, try changing the batteries.

My remote control isn’t working. I can change the volume on the television, but I can’t change the channels!

The majority of channel changing problems can be resolved by following these steps before contacting NCTC Technical Support:

Step 1 – Press the STB button on the remote control. Try to change the channels using the remote.

Still not working? Go to Step 2.

Step 2 – Look at the STB button on the remote after you press it. Did the button light up? Did any of the other buttons light up? If they did not, you need to change the batteries in your remote. Try Step 1 again after doing so. Did it work? Great!

If not, proceed to Step 3.

Step 3 – If the STB STANDBY button or light around the POWER button is blinking when remote buttons are being pressed, the remote is sending signals to the Set Top Box (STB). If the channels still don’t change, please try to change the channels using the dial pad on the STB itself by pressing the UP or DOWN arrows. If using the dial pad on the STB works, unplug the STB for 10 seconds, and then plug it back in. Allow the STB to reboot, and try changing the channels using the remote once more.

If this doesn’t work, move on to Step 4.

Step 4 – If the STB has a clock, try to re-register the remote control to the STB. Look at the back of the remote control to check which television will be affected. Looking on the battery cover will show which decoder/stream will be affected; write this number down to use in Step 4A (4).

Step 4A

  1. Ensure the Hydra is turned on.
  2. Press and hold ENTER on the front of the Hydra panel for approximately five seconds. When releasing this button, the front panel LED light should blink red and green alternatively twice and then remain red. This means it is now in remote registration mode.
  3. On the remote control, press and hold STB for 4–5 seconds. The STB backlight LED will illuminate on the remote. The remote control is now in registration mode.
  4. Here’s where you will need the number you wrote down from the battery cover on the remote. Key 1, 2, or 3 — based on the number you wrote earlier — are used to register the remote with the Hydra. Press 1 to send the Register the Remote Control to Decoder ‘1’ Press 2 to send the Register the Remote Control to Decoder ‘2’ event. Press 3 to send the Register the Remote Control to Decoder ‘3’ event. Pressing any button other than 1, 2, or 3 will cause the STB LED light to go dark on the remote. Also, if none of the buttons are pressed after 10 seconds, the STB LED will go dark, and the remote control registration will be terminated, which means you’ll have to start over from Step 3.
  5. The STB backlight LED on the remote control will blink twice to acknowledge registration. When the Hydra receives the remote control registration successfully (whether it was 1, 2, or 3), the front panel LED on the Hydra will blink showing the successful registration of the remote. If the Hydra does not receive any remote registration for 30 seconds after you started Step 4(A), the LED will go from red to green, which means the process is terminated, and you must start over.

Step 5 – If none of these steps work, contact NCTC Technical Support at 615-666-2155.

How do I program my TV remote?

Programming Entone (Nova) Remote Control to Television:

Step 1-  Turn on your device.

Step 2 – On the remote control, press the corresponding Device Control key (TV / STB / DVD / AU X) to choose the device mode.

Step 3 – Press and hold “SETU P” key until the LED blinks twice.

Step 4 – Press number keys “9” – “9” – “1”.

Step 5 – Press “Power” key.

Step 6 – Press “CH +” key repeatedly until your device turns off.

Step 7 – Press and hold “SETU P” key until LED blinks twice to save the working code.

For detailed manufacture instructions, click here.

Programming Entone v4.x (Black, Peanut-Shaped) Remote Control to Television:

Step 1 – Power on the device. On the remote control, press and hold TV for five seconds. Once the button illuminates, release.

Step 2 – Press POWER once, and aim your new remote at the TV.

Step 3 – Press either CHANNEL UP or CHANNEL DOWN to perform a device auto-scan.

Step 4 – In this search mode, the remote control will send IR codes from the library in 5-second intervals. The TV key will be on and blink every five seconds while in the TV scan mode.

Step 5 – If the TV turns off, a working code has been found. Press OK once to lock in the code. The selected mode key will blink twice.

Step 6 – If all code sets of that device are exhausted in the search, and OK is not pressed, the TV key will quickly blink seven times, and the search mode will be terminated.

Step 7 – For more detailed instructions click here
For complete manufacturer’s instructions click here

Programming Entone v3.x (Silver, Bar-Shaped) Remote Control to Television:

Step 1 – Power on the device. On the remote control, press the TV key once. Then press and hold SETUP until the device key blinks twice, then release SETUP.

Step 2 – Press POWER once, and aim your new remote at the TV.

Step 3 – Press either CHANNEL UP or CHANNEL DOWN to perform a device auto-scan.

Step 4 – In this search mode, the remote control will send IR codes from the library in 5-second intervals. The device key will be on and blink every five seconds while in scan mode.

Step 5 – If the device turns off, a working code has been found. Press OK once to lock in the code. The selected mode key will blink twice.

Step 6 – If all code sets of that device are exhausted in the search, and OK is not pressed, the selected device key will quickly blink seven times, and the search mode will be terminated.

Step 7 – For detailed manufacture instructions, click here.

My TV is showing guide data and/or program info, but I don’t have any picture!

Step 1 – Unplug the STB’s power cord for 10 seconds, and then plug it back in.

Step 2 – The STB will reboot, and the video should return.

Step 3 – If this does not work, and you still can’t see the video, call NCTC Technical Support at 615-666-2155.

The STB has no picture, program info, or guide data. I’m only seeing a black or green screen!

Step 1 – Check the ‘stream number’ on the battery cover of the remote control. Make sure your television is set on the proper input/channel.

  • “Stream 1” could be one of several inputs, depending on how many components you have and the installation (for example, it could be HDMI, Component, Composite, or Channel 10).
  • “Stream 2” is found using CATV Channel 23 on your television. If your television has more than one setting for analog channels, please make sure your television is set on Cable TV channel 23 (or CATV 23).
  • “Stream 3” is found using CATV Channel 39 on your television.

Step 2 – Once you’ve confirmed your television is set to the right input/channel, unplug the STB for 10 seconds, and then plug it back it. The STB will reboot, and the video (with the guide and program info) should return.

Step 3 – If video/guide info does not return, call NCTC Technical Support at 615-666-2155.

How do I get Closed Captioning off my TV?

Press the LANG or CC button on your remote control until the screen says CC OFF.

I’m seeing a foreign language on the closed captions while I’m watching TV!

If you have your STB in Closed Caption mode, the closed caption text will appear.

Entone v3.x Remote:

Step 1 – Press LANG, immediately below the STB button on your remote control. This will toggle the Closed Caption settings (or CC) from CC OFF, CC on TV, CC on STB (CC1), CC on STB (CC2), CC on STB (CC3), and CC on STB (CC4).

Step 2 – Keep pressing until you get to CC OFF on the television. This should keep any captioning in any language from showing.

Entone v4.x Remote:

Step 1 – Press the CC button in the lower right hand corner, directly underneath 9 on the remote control. This will toggle the Closed Caption settings (or CC) from CC OFF, CC on TV, CC on STB (CC1), CC on STB (CC2), CC on STB (CC3), and CC on STB (CC4).

Step 2 – Keep pressing until you get to CC OFF on the television. This should keep any captioning in any language from showing.

How do I see the channel guide?

Push the GUIDE button on your remote control until it says ALL or SUBSCRIBED.

How do I list and reference my favorite channels?

Step 1Click the MENU button on your remote control.
Step 2Highlight FAVORITES and press OK.
Step 3 – Choose EDIT, CREATE, or DELETE.
Step 4 – To create your list, choose CREATE and name the list.
Step 5Highlight each channel you would like to add or remove. Channels that are in your favorites will be shown with a heart symbol.

The text on the TV to show guide data and/or caller ID is too small!

To get the text on the TV to show guide data and caller ID in a larger font, follow these steps:

Step 1 – Press MENU on the remote control.

Step 2 – Scroll over or down to SETTINGS on the screen.

Step 3 – Type in the password.

Step 4 – Using the arrow keys, scroll over and down to the section named THEME.

Step 5 – Click OK.

Step 6 – Using the right arrow key, indicate the theme labeled English – SwirlXL, and press OK.

Step 7 – Press SUBMIT.

Step 8 – The STB will automatically reboot. Upon rebooting, the larger font will be clearly visible in the guide/caller ID.

How do I access Local Weather, News, and Sports via widgets?

Step 1 – Press MENU.
Step 2 – Highlight WIDGETS.
Step 3 – Press OK.

I can’t get any channels to show other than Pay-Per-View (PPV)!

Step1 – Press GUIDE one time, which displays the current channel lineup. While you are still in the guide, you can toggle between five options:

  • All
  • Subscribed
  • HD
  • PPV
  • Favorites

By pressing GUIDE multiple times, you can get back to your desired channel lineup. We recommend you select All and then press the EXIT button. After doing this, when you hit GUIDE in the future (just once), you will see all the channel lineups in the NCTC lineup.

How do I purchase a movie/program with Video On-Demand?

Step 1 – Make sure you have an Entone Set Top Box (STB). If you have a Scientific Atlanta or Cisco Set Top Box, please contact NCTC to get your new Entone STB.

Step 2 – With your Entone Set Top Box (STB) in place:

  • Press MENU on your remote control;
  • Choose the RENTALS icon.

OR

  • Press MOVIES at the bottom of the remote control.

Step 3 – You will then see a list of free On-Demand Movies, as well as Pay-Per-View movies in HD and SD. Choose the movie or special event you would like to watch/purchase.

Type in your PIN (please note that you have to type in your PIN even if the movie or special event is free). You received a PIN during your IPTV installation. If you need assistance with your PIN, call our business office.

I’m trying to rent a PPV or VOD movie, and it’s asking me for a password?

The installer will provide your password upon installation. It is often noted in your user’s guide.

How do I set parental controls on the TV?
How do I set a reminder, auto tune, or recording?

 

REMINDER tells the system you want it to let you know a program is about to come on.

An AUTO TUNE will automatically change to the correct channel when the program is about to start.

RECORDING will automatically record the program using DVR. Note that your Set Top Box (STB) must support DVR.

Set a Reminder, Auto Tune, or Recording:
Step 1 – Pick a Program. Find the program you don’t want to miss. Highlight the program listing and press OK. Note, if you are setting a recording, you can highlight the program listing and press RECORD instead of OK, then skip Step 2 and Step 3.

Step 2 – Set the Reminder, Auto Tune, or Recording. Highlight RECORD PROGRAM, SET REMINDER, or SET AUTO TUNE, and press OK. You will then be returned to the guide. Note, the RECORD PROGRAM option will not be available unless you subscribe to DVR and your STB supports DVR services.

Step 3 – Return to guide.

Step 4 (A) – Your Reminder. A few minutes before your program comes on, a box will appear on your screen notifying you that you have a reminder. Press INFO to display the reminder. Then, highlight the button showing the program name, and press OK to tune to that program — or highlight CANCEL, and press OK to ignore the reminder.

Step 4 (B) – Your Auto Tune. Just before the program begins, a message will pop up, giving you the option to tune in or cancel. You can choose either option — or just wait, the pop-up will go away, and the system will tune you to the correct channel.

Step 4 (C) – Your Recording. If you have set a recording, you don’t need to do anything else. Once your program begins, your STB will begin recording it for you. When you are ready to watch your recording, you will need to go to MY LIBRARY.

Set a Multi-Reminder, Multi-Auto Tune, or Multi-Recording:
A scheduled event that repeats is a “multi-” event. For example, if you watch “Law & Order” every week at 7:00 p.m. and want to be reminded each time it comes on, create a “multi-reminder.”

Step 1 – Pick a program. Find the program you don’t want to miss. Highlight the program listing, and press OK.

Step 2 – Set the recording. Highlight SET RECORDING, and press OK. The SCHEDULED EVENTS screen lists all the information about the start and end time, date, and channel for your program. If anything is not correct, highlight the incorrect item, and press OK. Then use the UP and DOWN direction buttons on the remote control to enter the correct information, and press OK.

Step 3 – Set the event. Highlight the box next to TYPE, and press OK. The highlight will become up and down arrows. Press the UP and DOWN direction buttons until you see the event type you want (Recording, Auto Tune, Reminder), then press OK. Note, the SET RECORDING option will not be available unless you subscribe to DVR and your STB supports DVR services.

Step 4 – Set event frequency. Highlight the box next to FREQ, and press OK. The highlight will become up and down arrows. Press UP and DOWN until you see the frequency you want (Single, Every M–F, Weekly), then press OK.

Step 5 – Return to guide. Once you have set the event frequency, highlight OK on the SCHEDULE EVENTS screen, and press OK. You will be returned to the guide. The program listing now shows an icon next to the program’s name.

Multi-Reminder set | Multi-Auto Tune set | Multi-Recording is set. Your multi-event will recur as scheduled until you cancel it.

Cancel Auto Tune, Reminder, or Recording:
You can cancel any scheduled event you have previously set directly from the guide.

Step 1 – Pick the program. Highlight the program with the scheduled event you want to cancel, and press OK.

Step 2 – Cancel the scheduled event. Depending on the type of event you are canceling, your option will be Cancel Auto Tune or Cancel Reminder or Cancel Recording. Highlight that option, and press OK. Note, only the cancel option for the type of event you are canceling will appear.

Step 3 – Return to the guide. After you press OK, you will be returned to the guide. The program listing will no longer display the event icon.

How do I record my favorite programs?

Step 1Click the MENU button on your remote control.
Step 2Highlight DVR, and press OK.

On the screen, you will see:
• Your recorded programs – a list of programs you’ve already recorded.

To record a program, follow the prompts.

To schedule priority, use the guide or the search to schedule programs, and they will show up (here) in the DVR menu. Schedule an event, allows you to program your DVR to automatically tune to a program you want to watch, set a reminder, or record an event.

Why does NCTC not offer ESPN3?

At this time, North Central is not pursuing ESPN3. NCTC has performed extensive tests with ESPN3 engineers, and we have been unsuccessful in watching ESPN3 content with subscribers who are at 512 KB. ESPN3.com is best viewed on a service of 1.5 MB and above. However, ESPN3 requires ISPs to pay for every Internet subscriber that is above 450Kbps. More than half of NCTC’s Internet customers subscribe to our 512 KB service and therefore would be unable to watch ESPN3 content.

If/when ESPN3 modifies their content to successfully play on 512 KB speeds or allows ISPs to only pay for their Internet customers who are at 1.5 MB and above, NCTC will gladly pursue the ESPN3.com service.

Toggle power key punch-through functionality

By default, the Entone remote control is in STB mode, the URC POWER button switches STB off only. To control the URC POWER button functionality to switch off either both the TV and/or STB at the same time, do the following:

Step 1 – On the remote control, press STB once to ensure it is in STB mode.

Step 2 – Press and hold SETUP until the STB mode key backlight blinks twice, then release button. The STB device mode key backlight will light up.

Step 3 – Press POWER once.

Step 4 – Either do the following:

  • Press 1 to control both the STB and TV, or
  • Press 0 to control the STB ONLY.
What should I do if my TV has unusual static?

Make sure the TV is on the appropriate channel it is programmed to (3, 10, 23, 39, etc.). Check the first page of your user’s guide for the appropriate channel number for your television.

What do I do if the screen says “Video Signal Blocked”?

If you see this on your screen, you are not currently subscribed to the channel you are requesting. Call us if you wish to add this channel or service.

Internet F.A.Q.

What is the best way to password protect my wireless router?

Step 1 – Open your Web browser (Internet Explorer, Firefox, etc.). Type http://192.168.1.1 in the address bar, and press ENTER on your keyboard.

Step 2 – Login with:

  • Username = root
  • Password = 12345

And click OK.

Step 3 – From the main screen, click WIRELESS then click SECURITY. Change the Network Authentication choice to “WPA-PSK” and type in a Security Key of 8 or more numbers and/or letters. Leave other settings as-is.

And click SAVE/APPLY.

Why does NCTC not offer ESPN3?

At this time, North Central is not pursuing ESPN3.com. NCTC has performed extensive tests with ESPN3 engineers, and we have been unsuccessful in watching ESPN3 content with subscribers who are at 512 KB. ESPN3.com is best viewed on a service of 1.5 MB and above. However, ESPN3 requires ISPs to pay for every Internet subscriber that is above 450Kbps. More than half of NCTC’s Internet customers subscribe to our 512 KB service and therefore would be unable to watch ESPN3 content.

If/when ESPN3 modifies their content to successfully play on 512 KB speeds or allows ISPs to only pay for their Internet customers who are at 1.5 MB and above, NCTC will gladly pursue the ESPN3.com service.

How do I use/set up the Wi-Fi?

You can identify NCTC’s Wi-Fi hot spots with the following SSID: NCTC-PUBLICWIFI-#

Step 1 – When you connect to North Central’s Public Wi-Fi, you will first see the following Web page:

faq_internet_step1

If you are an NCTC customer, enter your email username and password. For assistance with your password, call 270-622-2056.

If you are not an NCTC customer, proceed to pay by credit card (Visa, MasterCard, or Discover) by clicking Click here to pay by credit card.” 

Step 2 – To pay by credit card, fill out the form — choosing the service you would like (hourly, daily, or weekly). Then provide your credit card information and identification information. Please be sure to input information in all the fields. See the example below. Click “Submit Transaction and Log in.” Note that applicable taxes will be applied. You can easily purchase additional units of time on this form as well.

faq_internet_step2

faq_internet_step3

Step 3 – Click “Use this account to LOG IN now or click “Email this web page to myself so you can use the login and password at a later time.  Access is purchased in consecutive time.

faq_internet_step4

Step 4 – You will receive a credit card receipt via email that looks like this:

faq_internet_step5

Thank you for using NCTC’s Wi-Fi service. If you need additional assistance, please call 270-666-2056.

I’m unable to access the Internet.

Step 1 – Check Broadband Modem. If ADSL light is flashing or off, reboot your modem. Allow 2–3 minutes for the modem to complete reboot.

Step 2 – If the ADSL light is still flashing or off, verify that all cables are plugged into proper jacks. If necessary, trace cables to appropriate outlets, and make sure plugs are snapped into locking position.

Step 3 ­– If the ADSL light is still flashing or off, contact NCTC Support at 615-666-2155.

Step 4 – If ADSL light is solid green and you have a personal router (i.e., Linksys, Netgear, etc.), reboot the device by unplugging the power cord, waiting at least 30 seconds, and plugging the power cord in again.

Step 5 – Reboot computer.

Step 6 – Retest Internet access.

Step 7 – If still unable to surf/connect, call NCTC support at 615-666-2155.

How do I set up email on my iPhone

Step 1:  Select ‘Settings’ form the home screen or your IPhone or iPad.

Step 2:  Choose ‘Mail, Contacts, Calendars”.  Click on ‘Add Account’

Step 3: Choose ‘Other’ from list.

Step 4:  Select ‘Add Mail Account’.  Fill in the following information:

  • Name – Your name (It will appear as your sender name)
  • Email – Your full email address (including @nctc.com)
  • Password
  • Description – This appears on your phone only

Click ‘Next’

Step 5:  Select type of email account.  We recommend IMAP.  This will allow you to view email on multiple devises.

Step 6:  Fill in incoming and outgoing mail server information.  (same information)

  • Host Name:  mail.nctc.com
  • User name:  full email address (include @nctc.com)
  • Password

Click ‘Next’

Step 7:  If you use IMAP, it is possible to enable the following services:

  • Mail
  • Notes

Click on ‘Save’ and wait till checking is finished.  You will be able to use send and receive email now on your phone.

If you have any problems please proceed to step 8 and check advanced settings.

Step 8:  When the check is finished, you will be redirected to ‘Mail’ Contact, Calendars’. select your newly created account and go to ‘Account Info’.  Select ‘Advanced’.

Step 9:  With IMAP type  connection, your ports should be 993 (with SSL) or 143 (witout SSL).

Step 10:  Check your outgoing settings:  Return to previous menu ‘Account Info’ and click on ‘SMTP: mail.nctc.com’. Your outgoing port should be 587 (with our without SSL) or 26 without (SSL). Authentication type should be Password.

Click to view instructions with images.

How do I clear my CACHE with Internet Explorer?

This how to will give you the steps to delete all or individual sets of files.

  1. Open Internet Explorer.
  2. IE 8: From the Tools menu choose Internet Options.
    IE 9: In the upper right corner, click the small gear icon (to the right of the star icon) and choose Internet Options
  3. On the General tab, under Browsing history, click Delete.
  4. Un-check the Preserve Favorites website data box.
  5. Check the Temporary Internet files, Cookies, and History boxes.
  6. The Form data, Passwords, and inPrivate Filtering data boxes may be left un-checked. You can check them to delete this data if you so choose.
  7. Click Delete.
  8. When finished, click OK to return to your Internet Explorer window.
  9. Close the Internet Explorer window and reopen.
How do I clear my CACHE with Chrome?

Computer

  1. Open Chrome.
  2. On your browser toolbar, click More (3 vertical dots the upper right hand corner).
  3. Point to More tools, and then click Clear browsing data.
  4. In the “Clear browsing data” box, click the check boxes for Cookies and other site and plug-in data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose  beginning of time to delete everything.
  6. Click Clear browsing data.

Android

  1. Open Chrome.
  2. On your browser toolbar, tap More (3 vertical dots the upper right hand corner).
  3. Tap History, and then tap Clear browsing data.
  4. Under “Clear browsing data,” select the checkboxes for Cookies and site data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Tap Clear browsing data.

iOS

  1. Open Chrome.
  2. On your browser toolbar, tap More (3 vertical dots the upper right hand corner).
  3. Tap History, and then tap Clear browsing data.
  4. Under “Clear browsing data,” select the check boxes for Cookies and site data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Tap Clear browsing data.
How do I clear my CACHE with Firefox?
  1. Click the menu button and choose Options.
  2. Select the Advanced 
  3. Click on the Network 
  4. In the Cached Web Content section, click Clear Now.
  5. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Telephone F.A.Q.

I hear static on my phone line!

Static on the phone line can be caused by a bad phone. To check, follow these steps:

Step 1 – Unplug all phones from the wall jacks.

Step 2 – Plug in one phone at a time to see if static is present.

Step 3 – If static is not present, continue reconnecting phones until static has returned and therefore identifying the bad phone.

Step 4 – If static is still present after testing each phone, please contact NCTC Technical Support at 615-666-2151.

How do long-distance rates work?

Long distance rates are often based upon distance, whether or not the call crosses a state line or LATA (Local Access Transport Area) boundary. But, they are also based on paying the networks who carry the call for the use of their network. As a service to our customers, we provide local calling to all of our customers to anywhere within the North Central Telephone service area, even when crossing the state line of KY/TN. However, if the person you are calling, no matter how close they may seem in distance, is using another network, North Central has to pay for the use of that network in order to connect your call. That charge is passed onto you on your North Central bill as payment for the services provided.

Why is telephone service the central point to all of NCTC’s service offerings?

A phone line is very valuable in any household or business, regardless of cell phone usage or other methods of communication. It is important for emergency situations, because it is the most reliable method of voice communication, and because it is the most accurate when identifying your location in the event of an emergency 911 call.

Beyond that, North Central is bound by tariffs and regulations to provide telephone service. These restrictions actually make it more cost effective to provide telephone service with High-Speed Internet and IPTV service.

How does my caller ID on the TV work?

Caller ID on your TV automatically shows the name and number of the person calling you on your TV screen when a call comes in. It stays on the screen for a few seconds, then automatically disappears.

You can view your last 25 calls on the screen caller ID log by pushing the PHONE button on the silver remote control or the yellow button on the black remote control.

When you’re away from the TV, and the TV is off, your calls are still captured in the caller ID log, as long as the STB is still powered on.

To add caller ID service, call either of NCTC’s business offices.

How does the voicemail with call forwarding work?

Step 1 – Press *92 and listen for two beeps.

Step 2 – Enter the number of rings you want before the call is forwarded.

Step 3 – Enter the appropriate voicemail access number (see pg. 8 in phone book).

Step 4 – Wait for a conformation message.

Step 5 – To deactivate, press *93.

How do I make toll calls with long distance call blocking?

Lift the receiver, and enter 1 + area code + number. Promptly after entering the number but just before the System Announcement, enter your PIN (set by NCTC) to complete the call.

How do I access my voicemail?

From the phone subscribed to the service:

Step 1 – Enter the appropriate Voicemail Access Number.
Lafayette, Green Grove, Hillsdale, Pleasant Shade, Defeated: 666-1000
Oak Grove: 888-1000
Red Boiling Springs: 699-1000
Scottsviille: 622-1000
Westmoreland, Bethpage: 644-1000

Step 2 – If prompted, enter your password and then press # sign.

From a different phone:

Step 1 – Enter the appropriate Voicemail Access Number.
Lafayette, Green Grove, Hillsdale, Pleasant Shade, Defeated: 666-1000
Oak Grove: 888-1000
Red Boiling Springs: 699-1000
Scottsville: 622-1000
Westmoreland, Bethpage: 644-1000

Step 2 – Enter your 10-digit mailbox number.

Step 3 – Enter your password and then press # sign.

Click here for our full Voicemail How-To Guide.

How do I record a greeting?

Step 1 – Access your voicemail.
Step 2 – Press 9 for the mailbox setup menu.
Step 3 – Press 1 for greeting options.
Step 4 – Press 2 to record your greeting.
Step 5 – Record your greeting and then press the # sign.

Click here for our full Voicemail How-To Guide.

How Can I Change My Voice Mail Password?

Step 1 – Access your voicemail.
Step 2 – Press 9 for the mailbox setup menu.
Step 3 – Press 2 to change your password.
Step 4 – Enter your new password and then press the # sign.
Step 5 – When prompted to verify the password, enter it again, and then press the # sign.

Click here for our full Voicemail How-To Guide.

How do I retrieve my voicemail messages?

Step 1 – Access your voicemail.
Step 2 – Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have xx new messages and xx saved messages.”
Step 3 – Press 1 to listen to new messages.
Step 4 – Press 2 to listen to saved messages.

When retrieving messages, you can:
Press 1 to play the message again.
Press 2 to save the message and play the next.
Press 3 to delete the message and play the next.
Press 4 to save the message as new.
Press 5 to reply to the message.
Press 6 to forward the message to another mailbox.
Press 7 to skip backward in the message.
Press 8 to pause the message.
Press 9 to skip forward in the message.

Click here for our full Voicemail How-To Guide.

How do I access a voicemail through my email?

Step 1 – Check your email as you normally would.
Step 2 – When you get a voicemail message, you will receive an email from NCTC delivered right to your inbox. The message will have an attachment.
Step 3 – Open the attachment, and your media player will play the message.
Step 4 – If desired, save the attachment on your PC.
Step 5 – Follow the links in the message to save or delete the message from the voicemail system.

Click here for our full Voicemail How-To Guide.

Why is the NCTC logo and info not visible in my email that alerts me to a voicemail? All I see is a red X in the top corner.

This is a security issue with your Web browser. Please check your browser settings and then reopen the email message.

Who do I call for help with my voicemail system?

Please call NCTC at 615-666-2151, and we’ll be happy to help you.

Can I access the Web Portal from my iOS or Android device (phone, iPod, Android phone/tablet)?

The Web Portal uses Microsoft Silverlight. Unfortunately, at this time, Silverlight is not supported on these mobile devices. Our vendors are currently working on apps that will run on mobile devices and allow you to manage your voicemail settings. We will let you know as soon as they are available.

What should I expect to see when I get an email on my smartphone about a voicemail?

You will see an email from voicemail@nctc.com. The actual voicemail will be delivered as an attachment, and the body of the email will allow you to Save or Delete the voicemail message.

Where do I find additional info on my voicemail?

Click here for our full Voicemail How-To Guide.

Where can I find more information about the Web Portal?

General F.A.Q.

Can I pay my bill online?

Definitely! We have recently enhanced our online bill pay system. To watch a video on how to get started, click here.

Remember, online billing is free — and it saves you time and money.

Pay Bill

How do I pay my bill online?

To register your account to be viewed online, you will need your latest NCTC bill and the amount due.

To register your account for the first time, click here.

If you’ve already registered your account with our system, click here to pay your bill.

The initial LOGIN page will look like this:

faq_billpay_step1

You can click the “What’s This” link to help identify where you can find the Invoice Number and Amount Due on your bill:

faq_billpay_step2

Once you enter the Invoice Number and Amount Due, the next screen will allow you to create your login and password:

faq_billpay_step3

After you enter your login, password, email address, and security question/answer, you’ll see the following message:

Success!

Your Web user has been created successfully. Thank you for your business!

A confirmation email will be sent to you shortly. To activate your account, click or copy the URL in the confirmation email into your browser.

Once this is done, an email will be sent to the email address entered above. This email should arrive within a few minutes and will contain a link that you need to click on to confirm your email address and complete your registration.

Once you click the link, you will be brought to a Web page that looks like this:

faq_billpay_step4

Click “CONFIRM.

Once you click that, your email will be confirmed, and you will see a page that looks like this:

faq_billpay_step5

At this point, your registration is complete, and you will be able to proceed with logging into the website, viewing your bill, and making a payment.

Click here to register your account for the first time.

Click here to pay your bill.

Why is NCTC the dominant (and sometimes only) service provider in some areas?

While North Central does have competition in many parts of its service area for several key services, our competitors are not bound by regulation and law as we are to provide service to all parts of a rural area. Therefore, our competitors often choosing to only provide service to those areas where it is profitable for them. But providing universal service, no matter how rural or remote, is our mission. That’s why we are here, and therefore we continue to offer services to all parts of our service area.

How do I place an ad or additional listing the the Yellow Pages Directory?

Contact Pinnacle 

800-343-8006

Pinnaclepub.com